BuyFi

Frequently asked Questions 10

• What is SMS Marketing?
• Why Should I use SMS Marketing?
• Who is SMS Marketing intended for?
• Can you provide examples of merchant using SMS Marketing successfully?
• Dashboard troubles: I cannot move the slider setting up an offer

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Getting Started 7

• Create a custom SMS rewards program
• Customers sign up with a phone number
• The marketing & promotions run automatically
• Just scan to redeem the coupons.
• You get performance results.

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Managing Offers 22

• How do I set up my marketing programs?
• What are the key fields to set up an offer?
• How do I redeem SMS Marketing coupons?
• How do I track the performance of my coupons?
• Can I publish any of my offers to social media?

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Managing Customers 16

• How do I start enrolling customers into my SMS marketing program?
• How do I see my enrolled customers?
• How are New & Returning Customers counted on the dashboard?
• How do I make a Birthday entry for my customers?
• My customer has not received an offer that was sent. What happened?

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Troubleshooting 9

• How do I start/stop weekly email reports?
• How do I change my business email or update profile?
• There is a mismatch between Clover Customers app and SMS Marketing?
• The scanner is not working?
• Why can I not add birthday the SMS popup?

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Privacy 4

• Who owns customer data?
• How can my customers unsubscribe from my marketing programs?
• Where can I find more information about your privacy policy?
• What the additional marketing flags in the SMS marketing app?

Pricing 5

• What does the SMS Marketing app cost?
• Are there any other usage based fees?
• Can I cancel anytime?
• Can I get a multi location discount?
• What happens when I send more SMS text messages than included in the plan?

Download In-store collateral 1

• In Store marketing Collateral - Click to download PSD file

Sales Collateral 1

• Download one pager collateral for SMS Marketing