Troubleshooting

How do I start/stop weekly email reports?
Sign in to your web dashboard. Click on the drop down next to your business name to select Account Info. Click Preferences. Here you can subscribe or ...
Wed, 24 Jun, 2015 at 2:54 PM
How do I change my business email or update profile?
Login to the web dashboard. Click on the drop down next to your business name to select Account Info. Here you can make changes to your email address,...
Wed, 24 Jun, 2015 at 3:00 PM
There is a mismatch between Clover Customers app and SMS Marketing?
1. Allow at least a few hours to a day before all your historical customers and transactions on Clover are synced on SMS Marketing. 2. Only Customers with...
Wed, 24 Jun, 2015 at 4:47 PM
The scanner is not working?
If the camera doesn't light up and the scanner window does not pop up when you tap on SMS Marketing on your Clover register screen, then reboot your Cl...
Wed, 24 Jun, 2015 at 4:49 PM
Why can I not add birthday the SMS popup?
The SMS popup only collects information that is part of Clover's customer database - phone, email, name, etc., and syncs this collected information to ...
Wed, 18 Nov, 2015 at 12:59 PM
How how many customers will receive my SMS messages?
Only customers who have been opted into your marketing program can see receive your messages.  You can check this number through the following steps. ...
Tue, 24 Nov, 2015 at 1:09 PM
My sign up offer is not going out to all my customers
 The Sign up offer is intended to be sent to "brand new" customers who visit your business "after" you have set up the sign up offer. So...
Thu, 10 Dec, 2015 at 3:01 PM
How do I set Clover Marketing preference?
  The Customer Marketing Preference feature is a useful tool that helps you keep track of which customers are comfortable receiving marketing ...
Thu, 10 Dec, 2015 at 2:51 PM
My Test SMS message is not working
The test SMS messages go to the phone number registered under your account info. Please make sure that the phone number of the business is the mobile numb...
Thu, 28 Jul, 2016 at 4:55 PM