Managing Offers

I did not receive a signup offer?
  1. Existing customers (i.e.  customers who existed prior to setting up the Sign Up offer) will not receive Sign Up Offers. Only new customers created a...
Wed, 21 Oct, 2015 at 1:15 PM
I have setup a punchcard offer but see "0" sent under performance?
You will see a number under Sent only when customers have maxed out all the punches in a punch card and the offer has been sent. If you click under Of...
Tue, 21 Jul, 2015 at 11:48 AM
What happens to my existing UMarket offers - if I upgrade to the higher tier or switch to SMS Marketing only app?
1. When upgrading to the Plus tier on UMarket, the rewards that were sent previously with the Essential tier will comtinue to work. Newly created offer ...
Mon, 6 Jul, 2015 at 11:16 PM
Multi-location loyalty
Loyalty rewards are currently setup on a per location basis. In a multi-location setup, an offer can be redeemed at any of the location. Ho...
Tue, 11 Aug, 2015 at 4:38 PM
Does the UMarket app send both email and SMS offers to customers?
The UMarket base tiers FREE 100 and the ESSENTIAL tier are email based. But if the merchant upgrades to the higher tiers they can send out both email + SM...
Mon, 17 Aug, 2015 at 11:09 AM
What is the difference between Redeemed and Validated?
Redeemed and validated are two separate actions and shown as below to the merchants. A customer simply viewing a coupon does not trigger re...
Fri, 4 Sep, 2015 at 4:50 PM
How do I setup a punchcard where customers get a free gift after 10 purchases?
Below are steps to create a new punch card offer. Please note once you create an offer, you cannot change the number of punches to earn a reward. You can ho...
Wed, 14 Oct, 2015 at 8:54 AM
Can you tell me where I can find coupon and offer templates?
1. Log in to your Clover dashboard. 2. Click on the installed app to start UMarket 3. On the dashboard; Select Marketing and you will...
Wed, 14 Oct, 2015 at 1:45 PM
I am having trouble on scanning QR code and/or applying discount
 Valid coupon QR code should be scanned smoothly and the discount should be applied seamlessly with the order. If you still find difficulties, please check ...
Wed, 28 Oct, 2015 at 8:51 AM
Can I just sent out an SMS broadcast without an offer? An informational type message vs. a promotion etc.
Yes, you can send just a message... 1. Create a custom offer 2. Target to any group of customers you define 3. Upload an image. Does ...
Wed, 28 Oct, 2015 at 8:58 AM