-- Please note that the punch reminders are not sent real time of the transaction.
-- Punch reminders are triggered once in the morning daily for all your loyalty customers
-- Please make sure your customer has the Marketing Allowed flag set and customer didn't unsubscribe from the Loyalty program. You can check the flags from any customer listings in UMarket and click on "Edit".
-- If you still think your customer are not getting the punches, please write us an email with an example email address and your MID.