Managing Customers

How do I start enrolling customers into my marketing program?
Any customer who registers with an email and sets up an account is automatically enrolled in Umarket program, no mobile app download required, no cards requ...
Thu, 20 Aug, 2015 at 2:07 PM
How do I see my enrolled customers?
Tap customers on the left navigation bar. Then click on Enrolled Customers. Here you will see a list of your customers who have opted in to receive your mar...
Thu, 20 Aug, 2015 at 2:14 PM
How are New & Returning Customers counted on the dashboard?
Customers who have not made a purchase previously are counted as New customers. And those Customers who have shopped previously are counted as Returning cus...
Thu, 20 Aug, 2015 at 2:15 PM
How do I make a Birthday entry for my customers?
Login to your UMarket app, navigate to Customers->Enrolled Customers tab - search by name or email address, tap on edit - enter birth date. If you would ...
Thu, 20 Aug, 2015 at 2:16 PM
My customer has not received an offer that was sent. What happened?
There are several reasons this might happen.  1. The email address may be entered incorrectly. Please correct it.  2. Your offer may have reached its cap an...
Thu, 20 Aug, 2015 at 2:17 PM
How are rewards tracked if the customer uses a different credit card?
The payment type does not matter as long as you have a customer email on record. The reward is tracked by the customers email address. If the customer chang...
Thu, 20 Aug, 2015 at 4:48 PM
What are Customer Segments?
1. The UMarket system automatically identifies, builds and updates a number of "pre-built" customer segments, like Top Spenders, Repeat Customers,...
Thu, 20 Aug, 2015 at 4:52 PM