Managing Offers

I did not receive a signup offer?
1. Existing customers (i.e.  customers who existed prior to setting up the Sign Up offer) will not receive Sign Up Offers. Only new customers created after ...
Wed, 21 Oct, 2015 at 1:33 PM
I have setup a punchcard offer but see "0" sent under performance?
You will see a number under Sent only when customers have maxed out all the punces in a punch card and the offer has been sent. If you click under Offer->...
Mon, 5 Oct, 2015 at 11:52 PM
What happens to my existing UMarket offers - if I upgrade to the higher tier or switch to SMS Marketing only app?
  1. When upgrading to the Plus tier on UMarket, the rewards that were sent previously with the Essential tier will comtinue to work. Newly created o...
Mon, 6 Jul, 2015 at 11:17 PM
Multi-location loyalty
Loyalty rewards are currently setup on a per location basis. In a multi-location setup, an offer can be redeemed at any of the location. However, the r...
Wed, 5 Aug, 2015 at 12:11 AM
What is the difference between Redeemed and Validated?
Redeemed and validated are two separate actions and shown as below to the merchants. A customer simply viewing a coupon does not trigger redemption email...
Fri, 4 Sep, 2015 at 4:50 PM
How do I setup a puchcard where customers get a free gift after 10 purchases?
When setting up the punchcard offer, you just need to select "10" from the drop-down list as in "10punch.png". Then set the pric...
Wed, 16 Sep, 2015 at 2:09 PM
I am having trouble on scanning QR code and/or applying doscount
 Valid coupon QR code should be scanned smoothly and the discount should be applied seamlessly with the order. If you still find difficulties, please ch...
Fri, 23 Oct, 2015 at 1:30 PM
Can I just send out an SMS broadcast without an offer? An informational type message vs. a promotion etc.
Yes, you can send just a message... 1. Create a custom offer 2. Target to any group of customer...
Fri, 15 Apr, 2016 at 5:10 PM
Why are my SMS broadcasts not going out when scheduled? I’ve just scheduled to go out at 830 has not gone out…
There is a logical reason for the delay. Because these are text messages, we are time restricted as to when we can deliver the messages so as to not i...
Mon, 2 Nov, 2015 at 10:25 AM
Punch card offer: How can I award points/punches manually?
With the SMS Marketing app, you can award your customers with points selectively at your discretion. For example, a Vape shop may want to award poi...
Wed, 30 Dec, 2015 at 11:56 AM